Terms of Sales

Terms of Sales

These general conditions of sale are concluded on the one hand by the company My Qamis Homme (hereinafter referred to as "My-Qamis-Homme.com") and on the other hand, by any natural or legal person (hereinafter referred to as "the buyer") who makes a purchase via the website of "My-Qamis-Homme.com"

Object :
These conditions of sale aim to define the terms of transaction between My-Qamis-Homme.com and the buyer and the conditions applicable to any purchase made through the commercial site of My-Qamis-Homme.com, that the buyer either professional or consumer.
The acquisition of a good or a service through this site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale will prevail over all other general or specific conditions not expressly approved by My-Qamis-Homme.com
My-Qamis-Homme.com reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

The products and services offered are those listed in the catalog published on the My-Qamis-Homme website.
These products and services are offered within the limits of available stocks.
The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colors.

The prices appearing in the catalog are prices including VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services. My-Qamis-Homme reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
The prices indicated do not include order processing, transport and delivery costs provided that they take place in the geographical areas provided for below.

The online sale of the products and services presented on the site is reserved for buyers who reside in France, in the DOM-TOMs or in Monaco and for deliveries required in these geographical areas.

In case of delivery of a product outside the territory of the European Union and in the DOM-TOM, the Buyer declares himself the importer of the product and accepts that in such a case My-Qamis-Homme can be in the material impossibility of providing him with exact information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the product is requested.

The buyer, who wishes to buy a product or service must:
– complete the identification form on which he will indicate all the details requested or give his customer number if he has one;
– complete the online order form giving all the references of the products or services chosen;
– validate his order after having checked it;
– make the payment under the conditions provided;
– confirm their order and payment.
Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
The seller will communicate by e-mail confirmation of the registered order.
After payment, any order modification will be impossible. It is the customer's responsibility to check the details of his order before validation and payment: References, sizes, colors, quantities, delivery address, and delivery time of the selected carrier.

The customer must take into consideration that after payment and validation of the order, it is impossible for us to stop the shipment of it for a question of logistics. In case of cancellation of the order, the customer will always have the option of returning the package. The costs of returning the package and shipping will remain at his expense.

In accordance with the law, buyers, non-professional individuals have a right of withdrawal within a period of 14 days from the date of receipt of their package without justification of reasons and without penalties. Provided that the product(s) are returned in their original condition (new, unworn, unaltered, undamaged, in their entirety, with all of their accessories, and in their original packaging). origin). Otherwise, My-Qamis-Homme reserves the right to refuse the customer's return.
If all the conditions are met, the seller agrees to reimburse the customer for the total amount of the returned item(s) (excluding shipping costs) within 30 days of the request and subject to receipt by the seller of the returned product.
Any return made after the withdrawal period will be systematically refused.
Items on sale or purchased with a gift card cannot be returned.
Return costs are the sole responsibility of the customer.
If the return is only partial, only the returned products will be refunded to the customer.
For orders that have benefited from free shipping, a deduction of €5 will be deducted from the total amount of the items.
If you wish to return the package to us, please contact us by email, specifying:
Your order number
The reason for the return

We will respond to you within 48 hours and instructions will be sent to you.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us by email.

Exchanges (if applicable)
Exchanges are not accepted, if you want another product. Please order it on our website and then return the product you wish to return to us.

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Exchange :
From the date of receipt of his order, the customer has a period of 14 days to return a product. After this period, the order will be considered by My-Qamis-Homme as compliant and accepted by the customer, so no return or refund will be taken into account.
After checking your return, we issue a credit note that you receive by email corresponding to the amount of the returned products. All you have to do is enter this discount code in the box provided for this purpose in the basket when placing your new order. This discount code is valid for 1 year.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

The price is payable when ordering.
The buyer's account will be debited when ordering the products or services available and the amount of the products or services sent.
At the request of the buyer, he will be sent a paper invoice showing the VAT.
We do not keep the data relating to the credit cards of our customers following the payment.
Payments will be made by credit card.
Payments will be made by PayPal or credit card via a secure payment module. The cards accepted are Carte Bleue VISA, Mastercard and American Express.
The customer can pay by bank transfer. In this case, the order will only be validated after receipt of payment. Any costs will be borne by the buyer. The information necessary to make these payments will be sent by email.

Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.
Packages are shipped within 1 to 3 days.
Standard delivery: 2 to 10 working days after dispatch, depending on the carrier's deadlines.

The risks are the responsibility of the purchaser from the moment the products have left the premises of My-Qamis-Homme. In the event of damage during transport, the reasoned protest must be made to the carrier within three days of delivery.

Delivery times are only given as an indication; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

My-Qamis-Homme is not responsible for disappearances of parcels after official deposit recorded by the carrier. Once your package has been declared delivered, our responsibility is no longer engaged. No refund will be made in this case.

For relay point deliveries, the package must be opened and checked before signing.
After the validation by signature of the customer no complaint will be possible.

My-Qamis-Homme cannot be held liable in the event of:
- loss, theft or damage to a package during delivery regardless of the shipping method
- extension of delivery times due to the carrier
- parcels returned in the event of inaccuracy or incomplete contact details indicated by the customer.
For any complaints about your order, please contact customer service by email within a maximum of 72 hours upon receipt of your package.
The warranty no longer applies beyond 30 days from the date of receipt.
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code.
In the event of any defect, non-conformity of the products in relation to the order, the buyer must report it by e-mail. My-Qamis-Homme will, as the case may be, exchange or refund the products. Any complaint made after the legal deadline cannot be accepted. The products must be returned to My-Qamis-Homme in the state in which the buyer received them intact and in their original packaging.
All complaints or refunds must be made by email to the following address: info@my-qamis-homme.com
Any claims for an order will be impossible beyond 60 days from the invoice date.

The seller, in the online sales process, is bound only by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
The customer agrees to provide My-Qamis-Homme with correct identification information, as well as their possible update.
In case of incomplete or erroneous information transmitted by the buyer, the responsibility of My-Qamis-Homme.com can not be engaged, nor open right to reimbursement or reshipment of the products concerned.
Furthermore, it cannot be held liable for
- any inconvenience or damage related to the use of the Internet network (a break in service, an external intrusion or the presence of computer viruses)
- any breach of its contractual obligations in the event of a major and/or unforeseen event, internal or external strike, disaster, fire, disaster, internal or external breakdown, and in general any incident which will not allow the good order processing

All elements of the "My-Qamis-Homme.com" site are and remain the exclusive intellectual property of My-Qamis-Homme.
No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.
All elements of the "My-Qamis-Homme.com" site, whether visual or sound, such as writings, videos, photographs, logos, are the exclusive property of the company My-Qamis-Homme. Any copy, adaptation, translation, representation or modification, even partial, of the "My-Qamis-Homme.com" site and its content is strictly prohibited without the prior written consent of My-Qamis-Homme and may be subject to a lawsuit
In the event that one of the general conditions of sale is null and/or void by a change in legislation, regulation or by a court decision, this cannot in any way affect the validity and respect of these general conditions. of sale at the time of validation of the order by the customer.

These online sales conditions are subject to French law.
In the event of a dispute, jurisdiction is assigned to the competent courts of Paris, notwithstanding multiple defendants or warranty claims.

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