Refund Policy
Returns are the responsibility of the customer and must imperatively make their request to the mailbox:
- Shipping costs are non-refundable (a deduction of €5 is made for customers who have benefited from free delivery)
- The processing time for your return is approximately 14 days.
- Items must be returned in their original individual packaging, unworn, unused, undamaged and unwashed.
- Once the package is received, it will be examined and then you will be informed of the refund
Due to extensive abuse, if items that are not properly packaged as originally and without the original accessories that go with it (clips, cartons, MQH hang-tag, packaging, plastic for the collar) and not properly folded Each item will be carefully examined and if they are in an unsaleable condition , REFUNDS WILL NOT BE POSSIBLE THANK YOU for your understanding.
Items returned in this condition unfortunately cannot be refunded.
In accordance with the law, buyers, non-professional individuals have a right of withdrawal within a period of 14 days from the date of receipt of their package without justification of reasons and without penalties. Provided that the product(s) are returned in their original condition (new, unworn, unaltered, undamaged, in their entirety, with all of their accessories, and in their original packaging). origin). Otherwise, My Qamis Homme reserves the right to refuse the customer's return.
If all the conditions are met, the seller agrees to reimburse the customer for the total amount of the returned item(s) (excluding shipping costs) within 30 days of the request and subject to receipt by the seller of the returned product.
Any return made after the withdrawal period will be systematically refused.
Items on sale or purchased with a gift card cannot be returned.
Return costs are the sole responsibility of the customer.
If the return is only partial, only the returned products will be refunded to the customer.
If you wish to return the package to us, please contact us by email, specifying:
Your order number
The reason for the return
We will respond to you within 48 hours and instructions will be sent to you.
info@my-qamis-homme.com
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us by email.
info@my-qamis-homme.com
Exchanges (if applicable)
Exchanges are not accepted, if you want another product. Please order it on our website and then return the product you wish to return to us.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.